We accept Visa, MasterCard, Discover, American Express and prepayment by personal check or money order.
Credit cards are not charged until your order is ready to ship. After placing your order online, you will see a pending charge that is just an authorization hold done through the online system to ensure that the funds are available. We will reverse this authorization ASAP, and will charge the final shipping total directly in our Wethersfield CT store.
Note: When ordering, you can indicate multiple quantities of your items in the "Shopping Cart" window or
on the "Shopping Cart" page.
If you have trouble with the Shopping Cart, please be sure that Cookies are
on your device. Try to use another browser if possible.
If you still have trouble with the checkout process, please send us an
listing the item numbers and quantities of the items you wish to order
along with your complete name, address, and phone number information.
We will contact you to get the charge card information to complete your
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RETURNS POLICY EFFECTIVE 12/6/2018:
There are no refunds, exchanges, or store credits issued for cut fabrics and canvas, booklets, books, or patterns purchased from this site, or for SPECIAL ORDERS placed through this Alex-Paras NeedleArts web site.
All sales on special orders, discounted and clearance merchandise are considered final.
All other items may be returned within 90 DAYS of purchase and must be accompanied by a copy of the sales slip. Merchandise and packaging must be in its original, sellable condition. Shipping charges are not refundable.
ADDITIONS TO YOUR ORDER:
The cost of threads selected for a painted canvas or a charted design (or the fabric/canvas for a charted design) will not be reflected in the total on the checkout page but will be added when your order is charged and shipped. The actual shipping cost may increase as a result of the added threads or fabric/canvas.
SALES TAX: Shipments to a CONNECTICUT address will be charged CT Sales Tax.
Shipments to the UNITED KINGDOM are subject to the UK VAT.
Standard shipping and handling charge is based on the value of the merchandise being shipped, and includes insurance as appropriate. USA addresses only -- most foreign orders will incur additional shipping and handling charges (if you wish to know actual S/H charge, email before order or make note in comment field).
Oversized and heavy packages may also incur additional shipping and handling charges.
Shipping of finished items may incur additional shipping and handling charges.
Up to 10.00
10.01 to 20.00
20.01 to 50.00
50.01 to 100.00
100.01 to 200.00
200.01 to 300.00
300.01 and up
Priority, Express, Overnight, or 2-day shipping charges will be billed accordingly. International orders are billed and shipped insured by the USPS.
We will not split ship any order unless authorized by the customer to do so. Split ship orders are subject to shipping and handling charges on each shipment.
After you complete an online order, your credit card will only have an initial authorization on it and will not be not actually charged. The initial authorization will be reversed ASAP. Actual charges, which may vary due to shortage or add-ons, will be processed at our Thistle Needleworks store when your order is ready to ship.